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Bromsgrove Dental Specialists Cancellation and Deposit Policy.

We kindly ask all patients to arrive on time for their appointments to ensure that clinical time is used efficiently and to minimise any disruption to the day’s schedule.

If you are unable to attend your appointment, please inform us as soon as possible. We require a minimum of 48 hours’ notice for general appointments and 72 hours’ notice for surgical procedures. This allows us the opportunity to reschedule your visit at a more convenient time.

Deposits

A deposit is required when booking new patient appointments, treatment sessions, and visits with our clinical specialists or hygienists. This deposit will be deducted from the total cost of your treatment.

  • New patient examinations, emergency appointments, and hygiene visits: 100% fee payable at the time of booking.
  • Treatments longer than 30 minutes: 50% deposit may be required.
  • Oral surgery, root canal treatment, and implant procedures: 50% deposit required.

Please note that if your deposit is not paid within the agreed timeframe, we reserve the right to cancel your appointment and offer the time to another patient.

Non-attendance and Late Cancellation

Missed appointments and short-notice cancellations impact the practice, our clinicians, and other patients awaiting care. To help us manage our schedule effectively, we ask that you provide adequate notice if you need to cancel or reschedule.

  • 48 hours’ notice is required for general dental appointments.
  • 72 hours’ notice is required for implant surgeries and other surgical procedures.

If you cancel or reschedule within these timeframes, your deposit will be non-refundable, and a new deposit will be required to secure a future booking.

Important Information

Please note that Sundays and bank holidays are not included in the notice period. For example, appointments scheduled for a Monday or the day following a bank holiday must be cancelled no later than the preceding working day.

If sufficient notice is provided, your deposit can be refunded upon request. Alternatively, it can remain on your account and be applied toward future treatment.

Kindly be aware that appointment reminders sent via text message are a courtesy service. We recommend not relying solely on these reminders, as we cannot accept responsibility for missed appointments due to failed or undelivered messages.

Practice Contact Details

If you need to amend or cancel your appointment, please contact us:

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Patient Testimonials

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After childhood, in the 1960s and early ’70s, my teeth were filled multiple times, and they started to break and crumble. I had all my teeth removed under...

Richard P.

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I began the treatment with much trepidation, as this was a significant undertaking for me. From the start, I found Gurwinder very appreciative of my situation. Throughout the...

Nigel B.

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Well, here I go, I have never been a fan of writing reviews, but in this instance, I am willing to make an exception. Why? I felt that...

Glyn M.

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My appointment was a one-hour assessment to determine the best course of action for addressing my damaged molar. Initially apprehensive, I felt optimistic by the end. Dr Dhesi...

Phillip T.

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I cannot speak highly enough of my experience. I had previously had a lifelong nervousness about dentists, and partly as a result, I had developed many complex problems...

Tony R.

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Great dental practice – everyone is friendly and professional. Treatment is explained clearly, and pricing is fair and transparent. I would recommend it!

Madeline R.

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Great Dentist and team! They made my father a pair of dentures that fit perfectly and didn’t cause him the discomfort that his previous ones from a different...

Dipesh S.

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