Complaints procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide Dr Gurwinder Dhesi, Principal Dentist.
If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Principal Dentist immediately. If the Principal Dentist is not available at the time, then the patient will be informed when they will be able to talk to the Principal Dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Principal Dentist. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
If the patient complains in writing or by email, it will be passed on immediately to the Principal Dentist, Dr Gurwinder Dhesi.
If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
We will confirm the decision about the complaint in writing immediately after completing our investigation.
Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 0208 253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

Contact

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Testimonials

Patient Testimonials

Hear from our happy patients about their smile transformations.

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After childhood, in the 1960s and early ’70s, my teeth were filled multiple times, and they started to break and crumble. I had all my teeth removed under...

Richard P.

I began the treatment with much trepidation, as this was a significant undertaking for me. From the start, I found Gurwinder very appreciative of my situation. Throughout the...

Nigel B.

Well, here I go, I have never been a fan of writing reviews, but in this instance, I am willing to make an exception. Why? I felt that...

Glyn M.

My appointment was a one-hour assessment to determine the best course of action for addressing my damaged molar. Initially apprehensive, I felt optimistic by the end. Dr Dhesi...

Phillip T.

I cannot speak highly enough of my experience. I had previously had a lifelong nervousness about dentists, and partly as a result, I had developed many complex problems...

Tony R.

Great dental practice – everyone is friendly and professional. Treatment is explained clearly, and pricing is fair and transparent. I would recommend it!

Madeline R.

Great Dentist and team! They made my father a pair of dentures that fit perfectly and didn’t cause him the discomfort that his previous ones from a different...

Dipesh S.

👋 Welcome to Bromsgrove Dental Specialists
A brand-new, state-of-the-art private dental clinic in the heart of Bromsgrove — designed with your comfort, care, and confidence in mind.

🦷 Expert-led care
🛋️ Luxurious interiors
📍 Central location with onsite parking
💻 Cutting-edge technology for same-day treatments
💬 Private consultation rooms to support every step of your journey

We’re more than a dental clinic — we’re your new home for specialist, patient-first dentistry.

📞 Book your consultation today: 01527 362 000

🌐 www.bromsgrovedentalspecialists.com

#bromsgrovebeauty #luxurydentalcare #bromsgrovedentalclinic #smilejourney #worcestershiresmiles

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🦷 Specialist care. Exceptional results.

At Bromsgrove Dental Specialists, we offer a comprehensive range of advanced dental treatments — all delivered by experienced clinicians using the latest technology.

✨ Root canal treatments
✨ Dental implants (including same-day)
✨ Periodontal care
✨ Veneers, crowns & cosmetic options
✨ Sedation for nervous patients
✨ Same-day 3D printed restorations

All in a calm, luxurious setting with onsite parking and a patient-first approach.

📞 Book your consultation: 01527 362 000

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🦷 Specialist care. Exceptional results.

At Bromsgrove Dental Specialists, we offer a comprehensive range of advanced dental treatments — all delivered by experienced clinicians using the latest technology.

✨ Root canal treatments
✨ Dental implants (including same-day)
✨ Periodontal care
✨ Veneers, crowns & cosmetic options
✨ Sedation for nervous patients
✨ Same-day 3D printed restorations

All in a calm, luxurious setting with onsite parking and a patient-first approach.

📞 Book your consultation: 01527 362 000

🌐 www.bromsgrovedentalspecialists.com

#bromsgrovedentist #privatedentist #dentalimplants #rootcanaltreatment #luxurydentalcare #worcestershiresmiles

🦷 It all starts with a comprehensive clinical assessment.

At Bromsgrove Dental Specialists, we take the time to understand your smile, your goals, and your health — with precision, technology, and care.

✅ Digital scans
✅ X-rays (if required)
✅ Face-to-face time with our specialist
✅ A tailored treatment plan designed just for you

This isn’t just a check-up — it’s the foundation of exceptional dentistry.

📞 Call 01527 362 000 or visit

www.bromsgrovedentalspecialists.com

to book your consultation.

#bromsgrovedentist #privatedentistuk #dentalconsultation #smilejourney #luxurydentalcare

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🦷 It all starts with a comprehensive clinical assessment.

At Bromsgrove Dental Specialists, we take the time to understand your smile, your goals, and your health — with precision, technology, and care.

✅ Digital scans
✅ X-rays (if required)
✅ Face-to-face time with our specialist
✅ A tailored treatment plan designed just for you

This isn’t just a check-up — it’s the foundation of exceptional dentistry.

📞 Call 01527 362 000 or visit

www.bromsgrovedentalspecialists.com

to book your consultation.

#bromsgrovedentist #privatedentistuk #dentalconsultation #smilejourney #luxurydentalcare

📍 Welcome to Bromsgrove Dental Specialists – your new home for expert, private dental care right in the heart of town.

Tucked away just off Worcester Road, our state-of-the-art clinic offers onsite parking, luxurious interiors, and world-class care from our highly trained team.

From the moment you arrive, you’ll feel the difference.

🦷 Ready to begin your journey to a confident, healthy smile?

📞 Call 01527 362 000 or visit

www.bromsgrovedentalspecialists.com

#bromsgrovedentist #PrivateDentistBromsgrove #luxurydentalcare #bromsgrovesmiles #dentalexperienceredefined #worcestershiredentist

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📍 Welcome to Bromsgrove Dental Specialists – your new home for expert, private dental care right in the heart of town.

Tucked away just off Worcester Road, our state-of-the-art clinic offers onsite parking, luxurious interiors, and world-class care from our highly trained team.

From the moment you arrive, you’ll feel the difference.

🦷 Ready to begin your journey to a confident, healthy smile?

📞 Call 01527 362 000 or visit

www.bromsgrovedentalspecialists.com

#bromsgrovedentist #PrivateDentistBromsgrove #luxurydentalcare #bromsgrovesmiles #dentalexperienceredefined #worcestershiredentist

✨ Meet Rose – Our Friendly Treatment Coordinator ✨

Rose is here to guide you through every step of your dental journey with care, clarity, and compassion. From your first consultation to discussing treatment options, she’s your go-to for all things patient support.

Feel free to reach out – Rose is always happy to help! 💬🦷

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #luxurydentalcare #smilejourney #bromsgrovesmiles #bromsgrovebeauty

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✨ Meet Rose – Our Friendly Treatment Coordinator ✨

Rose is here to guide you through every step of your dental journey with care, clarity, and compassion. From your first consultation to discussing treatment options, she’s your go-to for all things patient support.

Feel free to reach out – Rose is always happy to help! 💬🦷

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #luxurydentalcare #smilejourney #bromsgrovesmiles #bromsgrovebeauty

✨ Dentistry, redefined. 
Step into a calm, luxurious environment where your comfort comes first — from the moment you walk through the door.
At Bromsgrove Dental Specialists, our patient lounge is designed to make you feel more like you’re at a boutique hotel than a dental practice.

🛋️ Private. Serene. Sophisticated. 
Because your experience matters as much as your results.

Now accepting new patients — book your consultation today at www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#luxurydentalcare #bromsgrovedentist #privatedentistry #patientexperience #dentalaesthetics #bromsgrovesmiles #comfortfirst

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✨ Dentistry, redefined. 
Step into a calm, luxurious environment where your comfort comes first — from the moment you walk through the door.
At Bromsgrove Dental Specialists, our patient lounge is designed to make you feel more like you’re at a boutique hotel than a dental practice.

🛋️ Private. Serene. Sophisticated. 
Because your experience matters as much as your results.

Now accepting new patients — book your consultation today at www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#luxurydentalcare #bromsgrovedentist #privatedentistry #patientexperience #dentalaesthetics #bromsgrovesmiles #comfortfirst

✨ At Bromsgrove Dental Specialists, we offer a full range of advanced dental services — all delivered with expert care in a calming, private environment.

🦷 From endodontics and periodontal treatments to dental implants and cosmetic dentistry, we’re here to help you achieve a healthier, more confident smile.

Located in the heart of Bromsgrove with on-site parking.
 💻 Learn more or book your consultation today: www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #privatedentistry #dentalimplants #cosmeticdentistuk #endodontics #periodontics #luxurydentalcare #smilejourney

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✨ At Bromsgrove Dental Specialists, we offer a full range of advanced dental services — all delivered with expert care in a calming, private environment.

🦷 From endodontics and periodontal treatments to dental implants and cosmetic dentistry, we’re here to help you achieve a healthier, more confident smile.

Located in the heart of Bromsgrove with on-site parking.
 💻 Learn more or book your consultation today: www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #privatedentistry #dentalimplants #cosmeticdentistuk #endodontics #periodontics #luxurydentalcare #smilejourney

Did you know we can create custom dental crowns while you wait? 
Our on-site 3D printer and CT scanner allow for fast, precise, and comfortable treatments – no need for multiple appointments.

It’s high-tech dentistry designed around you.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#samedaycrowns #bromsgrovedentist #luxurydentalcare #smilejourney #bromsgrovedentalclinic

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Did you know we can create custom dental crowns while you wait? 
Our on-site 3D printer and CT scanner allow for fast, precise, and comfortable treatments – no need for multiple appointments.

It’s high-tech dentistry designed around you.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#samedaycrowns #bromsgrovedentist #luxurydentalcare #smilejourney #bromsgrovedentalclinic

Meet our Practice Principal Dr Gurwinder Dhesi.

Dr. Gurwinder graduated in 2012 and earned his Membership of the Joint Dental Faculties (MJDF) from the Royal College of Surgeons England in 2013.

He gained surgical experience at Leeds General Infirmary in Oral and Maxillofacial Surgery, followed by working at various practices across the UK.

In 2017, he began specialist training in London and later earned a Doctorate in Clinical Dentistry (DClinDent) in Prosthodontics from Queen Mary University of London.

He completed his specialist training and passed the Royal College of Surgeons Edinburgh membership exams.

Discover dentistry reimagined.

Your journey to a confident smile starts here.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #bromsgrovebeauty #implantdentistryuk #luxurydentalcare #smilejourney

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Meet our Practice Principal Dr Gurwinder Dhesi.

Dr. Gurwinder graduated in 2012 and earned his Membership of the Joint Dental Faculties (MJDF) from the Royal College of Surgeons England in 2013.

He gained surgical experience at Leeds General Infirmary in Oral and Maxillofacial Surgery, followed by working at various practices across the UK.

In 2017, he began specialist training in London and later earned a Doctorate in Clinical Dentistry (DClinDent) in Prosthodontics from Queen Mary University of London.

He completed his specialist training and passed the Royal College of Surgeons Edinburgh membership exams.

Discover dentistry reimagined.

Your journey to a confident smile starts here.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #bromsgrovebeauty #implantdentistryuk #luxurydentalcare #smilejourney

Think all dental practices feel the same?

Think again.

At Bromsgrove Dental Specialists, we’ve designed a space where you can feel relaxed, reassured, and completely at ease — from the moment you walk through the door.

Because a calm mind leads to a confident smile.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#luxurydentalcare #relaxingdentalexperience #bromsgrovedentist #worcestershiredentist #bromsgrovebeauty

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Think all dental practices feel the same?

Think again.

At Bromsgrove Dental Specialists, we’ve designed a space where you can feel relaxed, reassured, and completely at ease — from the moment you walk through the door.

Because a calm mind leads to a confident smile.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#luxurydentalcare #relaxingdentalexperience #bromsgrovedentist #worcestershiredentist #bromsgrovebeauty

Welcome to Bromsgrove Dental Specialists – a brand-new, private dental practice in the heart of Bromsgrove.

We’ve created a space where your comfort meets cutting-edge dental technology, offering everything from 3D-printed crowns to advanced smile design, all under one roof.

Discover dentistry reimagined.

Your journey to a confident smile starts here.

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#bromsgrovedentist #luxurydentalcare #smilejourney #bromsgrovesmiles #bromsgrovebeauty

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Jas Punny

21:03 08 Jun 25

The whole experience was great. Dr Dhesi was very friendly and explained things very clearly. The practice itself is very clean and modern, lots of high tech features that i havent seen in my previous practice. I look forward to my next visit

S J

18:40 31 May 25

Thank you for taking care of us! My 6 year daughter chipped her front adult tooth so I needed the right care for her to ensure no further damage was done. I spoke with Dr Dhesi and he answered all my questions and covered off the concerns I had as she grows. He explained the process and we went ahead wity the treatment. The practise is gorgeous and my daughter felt very special to be there, taking her mind off the treatment altogether. We're amazed with the end results - its like nothing ever happened. Thanks again!

Shaheel

11:09 24 May 25

Never been a fan of going to the dentist (who is?) but I've never been so keen to return after an appointment! I genuinely felt looked after. Making an appointment was easy over the phone and during my session, Dr Gurwinder really listened to me when speaking about my insecurities with my teeth and was very open with advice on what treatments I could have. Feel very blessed to now have a dentist like this within travelling distance.

Complaints Procedure