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Complaints procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr Gurwinder Dhesi, Principal Dentist.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Principal Dentist immediately. If the Principal Dentist is not available at the time, then the patient will be informed when they will be able to talk to the Principal Dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Principal Dentist. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Principal Dentist, Dr Gurwinder Dhesi.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 0208 253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

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Dental Implants

A SecureNatural Smile

Dental implants look, feel, and function just like natural teeth.

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Smile Makeover

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Simple, non-invasive treatments for a flawless finish.

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Testimonials

Patient Testimonials

Hear from our happy patients about their smile transformations.

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After childhood, in the 1960s and early ’70s, my teeth were filled multiple times, and they started to break and crumble. I had all my teeth removed under...

Richard P.

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I began the treatment with much trepidation, as this was a significant undertaking for me. From the start, I found Gurwinder very appreciative of my situation. Throughout the...

Nigel B.

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Well, here I go, I have never been a fan of writing reviews, but in this instance, I am willing to make an exception. Why? I felt that...

Glyn M.

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My appointment was a one-hour assessment to determine the best course of action for addressing my damaged molar. Initially apprehensive, I felt optimistic by the end. Dr Dhesi...

Phillip T.

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I cannot speak highly enough of my experience. I had previously had a lifelong nervousness about dentists, and partly as a result, I had developed many complex problems...

Tony R.

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Great dental practice – everyone is friendly and professional. Treatment is explained clearly, and pricing is fair and transparent. I would recommend it!

Madeline R.

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Great Dentist and team! They made my father a pair of dentures that fit perfectly and didn’t cause him the discomfort that his previous ones from a different...

Dipesh S.

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“Is this going to hurt?”

It’s the question we hear most — and the answer is no 🤍

Meet Karan, our specialist oral surgeon. From day one, his calm, gentle approach is designed to help patients feel at ease during what can often be a nerve-wracking experience.

Oral surgery isn’t just about the procedure itself — it’s about taking the time to listen, build trust, and guide patients through the journey with empathy and reassurance. With modern anaesthetics and advanced techniques, treatment today is far more comfortable than many expect.

Seeing the relief on a patient’s face at the end of a procedure is what makes it all worthwhile ✨

If you’re feeling anxious about oral surgery, you’re in safe hands.

Book your consultation today at www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#oralsurgery #bromsgrovedentist #bromsgrovehealth #bromsgrove #oralsurgeon

4 0
Open post by bromsgrovedentalspecialists with ID 18080461337465695
“Is this going to hurt?” It’s the question we hear most — and the answer is no 🤍 Meet Karan, our specialist oral surgeon. From day one, his calm, gentle approach is designed to help patients feel at ease during what can often be a nerve-wracking experience. Oral surgery isn’t just about the procedure itself — it’s about taking the time to listen, build trust, and guide patients through the journey with empathy and reassurance. With modern anaesthetics and advanced techniques, treatment today is far more comfortable than many expect. Seeing the relief on a patient’s face at the end of a procedure is what makes it all worthwhile ✨ If you’re feeling anxious about oral surgery, you’re in safe hands. Book your consultation today at www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #oralsurgery #bromsgrovedentist #bromsgrovehealth #bromsgrove #oralsurgeon

Root canals don’t cause pain — they relieve it 🦷✨

Root canal treatment exists to stop infection from spreading, save your natural tooth, and get you out of discomfort — not the other way around.

With modern technology, including microscopes, digital measuring systems, and advanced instruments, treatment is now quicker, more precise, and far more comfortable than most people expect.

The biggest takeaway?

Don’t ignore small changes. What starts as a tiny cavity can become more complex if left untreated. Regular check-ups allow us to step in early — often avoiding the need for root canal treatment altogether.

If something doesn’t feel right, come and see us. We’re always happy to check 🤍

Book your consultation today at

www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#rootcanaltreatment #bromsgrove #worcestershiredentist #bromsgrovedentist #dentistrybirmingham

6 0
Open post by bromsgrovedentalspecialists with ID 18054734927397968
Root canals don’t cause pain — they relieve it 🦷✨ Root canal treatment exists to stop infection from spreading, save your natural tooth, and get you out of discomfort — not the other way around. With modern technology, including microscopes, digital measuring systems, and advanced instruments, treatment is now quicker, more precise, and far more comfortable than most people expect. The biggest takeaway? Don’t ignore small changes. What starts as a tiny cavity can become more complex if left untreated. Regular check-ups allow us to step in early — often avoiding the need for root canal treatment altogether. If something doesn’t feel right, come and see us. We’re always happy to check 🤍 Book your consultation today at www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #rootcanaltreatment #bromsgrove #worcestershiredentist #bromsgrovedentist #dentistrybirmingham

“When I first came in, I was a jittering wreck.”

Rosalind came to us with a badly infected upper right molar and the emotional weight that comes with losing a tooth — especially one so visible.

Through clear explanations, complete transparency on costs and timelines, and a calm, gentle approach throughout, we were able to place two upper right implants and restore her smile.

Today, her implants look and feel like natural teeth — and more importantly, her confidence has been fully restored.

Feeling safe, heard, and cared for is just as important as the clinical result

Book your consultation today at www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#dentalimplantsurgery #bromsgrovedentist #bromsgrove #worcestershiredentist #dentistrybirmingham

7 0
Open post by bromsgrovedentalspecialists with ID 17988210446926563
“When I first came in, I was a jittering wreck.” Rosalind came to us with a badly infected upper right molar and the emotional weight that comes with losing a tooth — especially one so visible. Through clear explanations, complete transparency on costs and timelines, and a calm, gentle approach throughout, we were able to place two upper right implants and restore her smile. Today, her implants look and feel like natural teeth — and more importantly, her confidence has been fully restored. Feeling safe, heard, and cared for is just as important as the clinical result Book your consultation today at www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #dentalimplantsurgery #bromsgrovedentist #bromsgrove #worcestershiredentist #dentistrybirmingham

✨ Why patients love Invisalign® ✨

Discreet. Comfortable. Flexible.

That’s why Invisalign is such a popular choice for straightening teeth 🤍

✔️ Clear aligners you barely notice
✔️ Removable for eating & cleaning
✔️ Results often start showing in weeks
✔️ Friends and family usually spot the change first

💡 Who’s a great candidate?

Anyone who wants to improve their smile and is motivated to wear their aligners as prescribed.

🦷 Invisalign at Bromsgrove Dental Specialists

What makes us different is the whole package —

• Advanced digital planning for precision
• Experience managing both simple and complex cases
• A luxury patient experience from the moment you walk in

✨ Finishing touches matter

Many patients choose whitening, composite bonding or veneers after Invisalign — all available in-house for a seamless smile makeover.

📩 Book a consultation

www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#invisalign #invisalignbromsgrove #clearaligners #bromsgrovedentist #bromsgrovebeauty #worcestershiredentist #invisalignbirmingham #ConfidentSmiles

8 0
Open post by bromsgrovedentalspecialists with ID 17958863912900063
✨ Why patients love Invisalign® ✨ Discreet. Comfortable. Flexible. That’s why Invisalign is such a popular choice for straightening teeth 🤍 ✔️ Clear aligners you barely notice ✔️ Removable for eating & cleaning ✔️ Results often start showing in weeks ✔️ Friends and family usually spot the change first 💡 Who’s a great candidate? Anyone who wants to improve their smile and is motivated to wear their aligners as prescribed. 🦷 Invisalign at Bromsgrove Dental Specialists What makes us different is the whole package — • Advanced digital planning for precision • Experience managing both simple and complex cases • A luxury patient experience from the moment you walk in ✨ Finishing touches matter Many patients choose whitening, composite bonding or veneers after Invisalign — all available in-house for a seamless smile makeover. 📩 Book a consultation www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #invisalign #invisalignbromsgrove #clearaligners #bromsgrovedentist #bromsgrovebeauty #worcestershiredentist #invisalignbirmingham #ConfidentSmiles

“Three reasons patients trust me with their skin ✨

1. I understand your concerns because I’ve lived them myself.

2. As a doctor, every treatment I offer is guided by science, safety and what’s right for you — not trends.

3. I support you throughout your journey, with ongoing check-ins and a focus on long-term skin confidence.”

#bromsgrove #bromsgroveaesthetics #bromsgroveskincare #worcestershireaesthetics #doctorledaesthetics #medicalaestheticsuk #skinconfidence #naturalresults #facialaesthetics

23 2
Open post by bromsgrovedentalspecialists with ID 17843970822659891
“Three reasons patients trust me with their skin ✨ 1. I understand your concerns because I’ve lived them myself. 2. As a doctor, every treatment I offer is guided by science, safety and what’s right for you — not trends. 3. I support you throughout your journey, with ongoing check-ins and a focus on long-term skin confidence.” #bromsgrove #bromsgroveaesthetics #bromsgroveskincare #worcestershireaesthetics #doctorledaesthetics #medicalaestheticsuk #skinconfidence #naturalresults #facialaesthetics

Skincare isn’t just about today — it’s about your future ✨

From sun protection and slowing premature ageing, to supporting cell turnover and preventing fine lines, a preventative approach to skincare makes a real difference. Even a simple consultation and the right products, used the right way, can bring lifelong benefits.

Life is busy — but when you feel good in your skin, confidence follows 🤍

#preventativeskincare #skinhealthexperts #bromsgrovebeauty #facialaesthetics #doctorledcare #confidenceinyourskin

10 0
Open post by bromsgrovedentalspecialists with ID 18058609661315122
Skincare isn’t just about today — it’s about your future ✨ From sun protection and slowing premature ageing, to supporting cell turnover and preventing fine lines, a preventative approach to skincare makes a real difference. Even a simple consultation and the right products, used the right way, can bring lifelong benefits. Life is busy — but when you feel good in your skin, confidence follows 🤍 #preventativeskincare #skinhealthexperts #bromsgrovebeauty #facialaesthetics #doctorledcare #confidenceinyourskin

Skin concerns are never one-size-fits-all ✨

Adult acne, scarring, pigmentation, dullness, fine lines or skin that feels too oily or too dry — these are all concerns we see every day, and all areas we can help improve.

Every facial aesthetics journey at Bromsgrove Dental Specialists starts with a doctor-led consultation. This includes a full medical assessment and the use of our advanced 3D facial scanner, allowing us to assess skin quality, colour, facial symmetry and overall facial structure in detail.

What makes this unique?

You can see and understand the planned outcomes before treatment begins.

This complimentary technology allows us to plan, personalise and monitor your treatment using the very latest advancements — all with your safety, confidence and results at the forefront.

Book your consultation today at

www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#facialaesthetics #doctorledcare #skinconfidence #bromsgrovebeauty #skincarebirmingham

18 0
Open post by bromsgrovedentalspecialists with ID 17895219480371535
Skin concerns are never one-size-fits-all ✨ Adult acne, scarring, pigmentation, dullness, fine lines or skin that feels too oily or too dry — these are all concerns we see every day, and all areas we can help improve. Every facial aesthetics journey at Bromsgrove Dental Specialists starts with a doctor-led consultation. This includes a full medical assessment and the use of our advanced 3D facial scanner, allowing us to assess skin quality, colour, facial symmetry and overall facial structure in detail. What makes this unique? You can see and understand the planned outcomes before treatment begins. This complimentary technology allows us to plan, personalise and monitor your treatment using the very latest advancements — all with your safety, confidence and results at the forefront. Book your consultation today at www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #facialaesthetics #doctorledcare #skinconfidence #bromsgrovebeauty #skincarebirmingham

Facial aesthetics should never be approached in isolation.

As a GP, my role goes far beyond performing treatments. Every concern is considered within the context of your overall health, wellbeing and long-term safety — because truly good aesthetic care is holistic.

That’s why every journey begins with a thorough consultation. Time to understand you, explain the available options, discuss risks and benefits, and ensure any treatment is genuinely right for you — not rushed, not generic.

At Bromsgrove Dental Specialists, our doctor-led approach allows us to enhance confidence by looking at the whole picture: your smile, your skin and your wellbeing — working together in harmony.

📍 Doctor-led aesthetics
🩺 Safety-first, patient-focused care
✨ Confidence that goes deeper than skin

Book your consultation today at www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#doctorledaesthetics #holisticcare #facialaesthetics #bromsgrovebeauty #skincare #bromsgrove

15 0
Open post by bromsgrovedentalspecialists with ID 18392268121183989
Facial aesthetics should never be approached in isolation. As a GP, my role goes far beyond performing treatments. Every concern is considered within the context of your overall health, wellbeing and long-term safety — because truly good aesthetic care is holistic. That’s why every journey begins with a thorough consultation. Time to understand you, explain the available options, discuss risks and benefits, and ensure any treatment is genuinely right for you — not rushed, not generic. At Bromsgrove Dental Specialists, our doctor-led approach allows us to enhance confidence by looking at the whole picture: your smile, your skin and your wellbeing — working together in harmony. 📍 Doctor-led aesthetics 🩺 Safety-first, patient-focused care ✨ Confidence that goes deeper than skin Book your consultation today at www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #doctorledaesthetics #holisticcare #facialaesthetics #bromsgrovebeauty #skincare #bromsgrove

Facial aesthetics is about balance, harmony and natural results

As a specialist in facial aesthetics and skincare, Dr Bedi works closely with each patient to understand their concerns and create subtle, refined outcomes that enhance—not change—your natural features.

From personalised skin consultations to anti-wrinkle treatments, dermal fillers, polynucleotides, skin boosters and medical-grade skincare, every treatment plan is tailored to you.

Working alongside our dental clinicians, we also address concerns such as gummy smiles, ensuring your smile is beautifully aligned with your facial profile and skin quality.

📍 Specialist-led care
🤍 Natural-looking results
📩 Book a consultation to begin your journey

Book your consultation today at www.bromsgrovedentalspecialists.com

📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL

☎️ 01527 362 000

📩 info@bromsgrovedentalspecialists.com

#facialaesthetics #bromsgrovebeauty #beautytreatments #dermalfiller #polynucleotides #antiwrinkletreatment

29 0
Open post by bromsgrovedentalspecialists with ID 18057223931322620
Facial aesthetics is about balance, harmony and natural results As a specialist in facial aesthetics and skincare, Dr Bedi works closely with each patient to understand their concerns and create subtle, refined outcomes that enhance—not change—your natural features. From personalised skin consultations to anti-wrinkle treatments, dermal fillers, polynucleotides, skin boosters and medical-grade skincare, every treatment plan is tailored to you. Working alongside our dental clinicians, we also address concerns such as gummy smiles, ensuring your smile is beautifully aligned with your facial profile and skin quality. 📍 Specialist-led care 🤍 Natural-looking results 📩 Book a consultation to begin your journey Book your consultation today at www.bromsgrovedentalspecialists.com 📍Bellway House, 7 Worcester Road, Bromsgrove, B61 7DL ☎️ 01527 362 000 📩 info@bromsgrovedentalspecialists.com #facialaesthetics #bromsgrovebeauty #beautytreatments #dermalfiller #polynucleotides #antiwrinkletreatment
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